Change in Availability of American Citizen Services in Mexico


Effective March 19, the U.S. Embassy and all Consulates General in Mexico have resumed limited appointments for routine passport, citizenship, and notarial services. Limited routine services are also available at some Consular Agencies. Please see our website for the most up to date information on service availability at each location. Appointment availability will be strictly limited due to physical distancing requirements in our offices and public waiting rooms. All visitors to the embassy and consulates age two and older must wear a mask.

In some locations, qualified applicants may be able to utilize a drop-off program for adult passport renewals without appointment. Please see our website for more information on locations, hours, and qualifications to participate in these programs.

Appointments for passport and citizenship applications that require a personal interview and for notarial services are available in a limited number on our website, but high demand means that openings are filled quickly. Due to the limited number available, there may be no openings visible on the website at any given time. If no appointments are available when you first check the online calendar, please keep checking the calendar for newly released appointments and daily cancellations. All appointments and openings are subject to change and cancellation based on local health conditions.

If you cannot find an open appointment and have urgent travel plans (within the next two weeks) or another emergency need for a passport, please contact the location nearest you by email to request an emergency passport appointment. You may contact +52 55-8526-2561 for other emergency assistance, but please note that the operators at this number cannot schedule routine or emergency appointments.

Actions to Take:

Enroll in the Smart Traveler Enrollment Program (STEP) to receive alerts and make it easier to locate you in an emergency.

Visit our Embassy webpage on COVID-19 for information on conditions in Mexico.


For Emergency Assistance for U.S. citizens in Mexico, call (55) 8526 2561 from Mexico or 1-844-528-6611 from the United States.

State Department – Consular Affairs: 888-407-4747 or 202-501-4444.

Follow the Department of State on Facebook and Twitter.

Follow the U.S. Embassy in Mexico on Facebook and Twitter.

Review the Crime and Safety Reports for Mexico.

Prepare a contingency plan for emergency situations.

Review the Traveler’s Checklist.


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